Accessibility Statement

This accessibility statement applies to www.talkCCT.co.uk. This website is run by Daniel, the counsellor at TalkCCT. It is my aim to allow as many people as possible to be able to use this website. For example, that means you should be able to:

· Change colours, contrast levels and fonts

· Zoom in up to 300% without the text spilling off the screen

· Navigate most of the website using just a keyboard

· Navigate most of the website using speech recognition software

· Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

I've also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

I know some parts of this website are not fully accessible:

· The text will not reflow in a single column when you change the size of the browser window

· You cannot modify the line height or spacing of text

· Some of our online forms may be difficult to navigate using just a keyboard

· You cannot skip to the main content when using a screen reader

Technical information about this website’s accessibility

Talk CCT is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is fully compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. This website is not compliant with the Web Content Accessibility Guidelines version 2.1 AA standard. The non-compliances and exemptions are listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We have ensured that images used in this respect are not essential to the information relating to the service of TalkCCT. When we publish new content and images that are considered essential, we’ll make sure our use of images meets accessibility standards.

Disproportionate burden

Navigation and accessing information

There’s no way to skip the repeated content in the page header (for example, a ‘skip to main content’ option). It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content.

It’s not possible for users to change text size without some of the content overlapping.

Content that’s not within the scope of the accessibility regulations

Some of our PDFs and/or Word documents are essential to providing our services. For example, we have PDFs and/or Word documents that contain important information for delivering online counselling services, such as the counselling contract. This must be acknowledged, understood and agreed to before counselling can take place. If you have accessibility issues with this document, please contact me so that I may be able to provide you with alternative means to accessing this or other documents from TalkCCT.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: please visit the contact page of this website. We’ll consider your request and get back to you in up to 3 days. If there are any maps on the website that are inaccessible to you, use the same contact page to request directions.

Reporting accessibility problems with this website

I am always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, visit the contact page and detail the specific issues you are facing.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how I respond to your complaint, contact the Equality Advisory and Support Service (EASS).

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